This is a guest post by Michelle Joe:
Michelle Joe is a blogger by choice. She loves to discover the world around her. She likes to share her discoveries, experiences, and express herself through her blogs. You can find her on twitter: @michellejoe524
13 Ways to Measure the Success of Your Mobile App
Sleepless night, stressful days, crazy coding moments and many cups of coffee later, you have finally created the v1.0 of your app. It’s time to put it up on the app store and relax.
There is no time for a breather because it’s now time to track all kinds of metrics about your app. It is important to figure out how the market is responding to your app, who is downloading it, and how they are interacting with it. The app store’s metrics, comments, and bug reports usually paint an incomplete picture.
So, you will have to do some detective work on your own.
The trouble is that, an app has many Key Performance Indicators (KPIs) that can be tracked. And that’s why deciding where to begin, can be a major pain. However, we are here to help! Listed below are the very basic KPIs that must be measured to learn more about the users and their interactions with your app.
Let’s begin with the most essential mobile metrics that you must measure:
‘Number of downloads’ build a rock-solid foundation for the measurement of your app’s success. But it is the not the most definitive KPI. For example, millions of people might download your app after a successful marketing campaign, only to uninstall it a few days later. So, take the results with a pinch of salt. However, download numbers are still important, so keep tracking them.
Downloads are not the same as installations, and the faster you figure out the reason for discrepancies between the two numbers for your app, the quicker you’ll be able to help your app. If the numbers aren’t the same, or at least pretty close, the reason could be unexpected errors in the installation process, or your apps inability to cope with different OS and devices.
See a sudden increase in uninstallations? It could be because of a recent app update, or a patch you just added. Tracking this KPI is important.
For starters, figure out how you define conversions for your app. It could be creating a user account for using your app, or making a purchase within. This is an essential KPI because it means that the user has volunteered information (email address, name, age, etc.) to use your app, and they might just be willing to become long-term customers.
5. Churn Rate
Churn rate measures the runners, i.e., people who unsubscribed from your services and/or uninstalled the app. Lower churn rate is better, obviously. A higher one can indicate UX and UI troubles for your app. This churn rate could be affected by actual issues with your app, or even by word of mouth. For example, there was a rumor that the popular instant messaging app AirG spams, and that damaged its reputation, making users uninstall it.
If an app crashes once, chances are that it will never be used again. People have very little tolerance for messy apps. So, track them, and figure out what went wrong, where. Crashing apps are often abandoned and uninstalled, so this critical metric also ties into other KPIs.
7. Unresponsive Gestures
Try to find out if your users tend to perform some gestures more than others when using your app! This could be double tapping, swiping, or scrolling down the app. Is your app responding well to these gestures? Learn more about this too. Unresponsive Gestures can hurt your apps reputation and your image as an app developer. Use qualitative analytics tools such as touch heat maps to track the issue and fix it before it gets out of hand.
8. App Load Time
Flagships phones are bigger, faster and have plenty of RAM, and that’s why they are sold at a premium price, and mobile users love them. Your app should be able to take advantage of these options and provide a smooth and fast mobile experience. Otherwise, the app will be replaced. So, keep a close eye on your app’s load time, ensuring that it is as fast as possible.
9. Retention Rate
You have fantastic installation numbers, but the app doesn’t seem to get recurring users as it should. This means that your users are not getting value from it. And that’s why measuring and fixing the retention rate is of utmost importance.
10. Session Length
Mobile app professionals must also measure the number of sessions per user, as well as their lengths and intervals. For example, for apps like AirG or Evernote, more sessions mean more business, but for something like Facebook, more extended sessions are just as important as higher frequency. Identify what the ideal session is for your app, then strive to create it for your users; keep measuring in the meanwhile.
11. Devices Used
This one’s quite easy to track, and it offers valuable insights into your users and their habits. By monitoring this metric, you could learn more about the kind of devices being used, what OS these devices are running and how your app can be optimized for the most used devices for optimum user experience.
12. Social Shares
Word of mouth works! It can make your app the superstar of the app store, or kill its success in a matter of hours. This is why app professionals keep an eye on social shares, and not just the numbers but also the content within. Are your users using the in-app social share buttons? Are they making fun of your app, or sharing because they think it is something that others would find useful? This information can help you decide the future course for app marketing.
13. Conversion Funnel Drop-offs
Simply put, conversion funnels create a chain of events that lead to a specific action taken by the user. This action can be anything, from making a purchase to merely signing up for a newsletter. The events through the funnel can and should be tracked. If users are dropping off in the middle of an event, then they can’t complete the action desired at the end, and you need to know why!
An app is only as successful as it’s developer’s ability to monitor, scale and optimize it. Identifying the proper KPIs to do that is half the job done. Those mentioned above and many others will affect the growth of an app significantly.
Note from rise.global
Use our multi-metric scorebook template to create a scorebook on rise.global that can help you track these metrics – and if you create the correct score algorithm, you will be able to see how well your app is doing from day to day by just looking at the single score that your ScoreBook will produce.