Rise launches Success Tracking University

We’d all like to be more successful.

Whether that’s at work or in our personal lives – seeking success is a natural human instinct.

I’d like to be a successful businessman, a successful blogger, a successful parent, and even a successful tennis player (albeit in a smaller pond than the one Novak Djokovic plays in).

While actually achieving success isn’t the be all and end all – striving for it is part of the journey, part of the “race of life”.  Settling for the status quo shouldn’t be an option when there’s always scope for small improvements.

“We look for 1% improvements, everywhere” – Dave Brailsford, British Cycling Coach

At Rise we take tracking your success seriously. We’d like you to be more successful, we want you to flourish. By providing the tracking tools you need to be successful, we help you achieve your goals.

It’s our mission to help you and your organisation flourish through the spread of trustworthy, transparent, success tracking.

As part of that, today we’re launching the Success Tracking University.  It’s our new online training and education web site teaching you how to be more successful using the principles of success tracking – whether that’s for yourself or your team, there’s lots to learn.

Over the next few years we’ll be offering the success tracking courses and learning events your need (mostly for free) to help you improve your success tracking skills.

You can sign up as a new student and take one of the courses – I’d give you a discount but it would be like buying you a drink at a free bar, it’s all free!

Here’s to your greater success!

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ps. if you’re interested in producing a course at Success Tracking University – for example in in your area of specialism – e.g. success tracking for sales professionals, success tracking for crossfit organisers then please do get in touch.

Design your smart helmet dashboards with success tracking in mind

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AR headsets like DAQRI‘s above are clearly going to be very useful in lots of environments.

One of the customary use cases for AR headsets is to bring dashboards to users inside the headset.

This is great, however it is important for dashboard designers to design the experience with the three different types of dashboards in mind:

  • Operational dashboards — focused on raw metrics to monitor what’s happening now (as in a car or plane dashboard)
  • Tactical dashboards — focused on summary metrics to analyse and comparing performance over time
  • Strategic dashboards — monitoring execution of overall goals

It is these first two that are so easily muddled up.

This is because tactical dashboards are often left to the end of the design process and as a result are very poorly designed. Typically you end up with a screen full of unrelated charts and numbers which the user is expected to make sense of.

It would be great if the tactical dashboard design team for a smart helmets took on board the key principles of success tracking (which is personal dashboard design 2.0) rather than ape tired old traditional tactical dashboard design.

By doing so, they will associate Smart Helmets with the growing trend of motivation 3.0 (autonomy, mastery & purpose) as defined by Daniel Pink and so drive self-optimisation and self-management behaviours.

Here are the key differences:

Traditional Tactical Dashboard Design

  • Mandatory — all users must have the dashboard as designed by managers / experience designers
  • Multi-score— users are forced to choose between multiple scores which are not prioritised
  • Real Time — users are expected to behave like robots — always on, always adapting, leading to butterfly-like attention spans.

It is wrong to believe that real time is better when it comes to tactical dashboard design. Human beings need fixed metrics and results to be able to analyse properly. Imagine trying to have a meeting to decide tactics and next steps related to performance results only to have the numbers you are discussing keep changing while you do it!

Success Tracking Dashboard Design

  • Opt-in — users control what dashboards they use and what data they share
  • Single score — designers weight different metrics and combine into a single score, so simplifying the user (player) experience and allowing easy benchmarking
  • Storified — metric changes are wrapped up into fixed time periods and presented as human accessible stories (“personal best this week”, “hey you passed Phil last week on the leaderboard”) etc.
  • Positive — instinctively we want to increase numbers, so track the stuff we want more of
  • No rewards — it should go without saying but any additional incentives or prizes will break the motivational model. (incentives turn things into work)

AR headsets are an exciting development — let’s hope the dashboards inside them keep up with modern best practice too.

This article originally appeared as a medium post.

Success Tracking for Health

The healthcare gamification market which covers brands like FitBit, Strava and Weightwatchers is set to grow to $3.7bn by 2022 according to  Meticulous Research Pvt.

This is being driven by the growing use of smartphones across the world and the increasing digitisation in all sectors, including our health.

The typical Success Tracking use cases in healthcare include:

  • Fitness management – getting fitter by tracking your activity
  • Medication management – tracking your compliance taking your prescribed medicines (particularly applicable in pediatric and geriatric care).
  • Disease management – improving health for chronic conditions by tracking key positive symptoms (e.g. lower blood pressure, lower resting heart rate) and readings (e.g. glycogen)

Of these, fitness management is by far and away the category leader right now despite issues with the clinical accuracy of the devices themselves (Fitness trackers are largely inaccurate when counting calories, Stanford researchers say) it is clear that they are continuing to improve.

Each fitness device provides a dashboard for the end-user to track their success in becoming fitter. This regular feedback is essential to a good success tracking program (what is success tracking?) – also essential is the fact that the user opts in and that there are no prizes to be won.

These dashboards however, are fixed by the device vendor, it is difficult to innovate around them and create your own program. This innovation is a particularly need within clinical settings where multiple tracking devices and plans may be being applied simultaneously for specific conditions.

For instance, in weight management, you might ask patients to track their steps on a pedometer, record their weight and keep a food diary.  Bringing all three sources of data together in a single program is a headache.

That’s where Rise comes in.

At the PRISM series healthcare innovation event, hosted by One Nucleus, last week Rise was there to demonstrate how to create your own healthcare success tracking program on the Rise.global platform.

One of the examples we showed of Rise in action was a CrossFit leaderboard. Crossfit is a modern form of multi disciplinary fitness.

A CrossFit score pulls together results across multiple disciplines (each CrossFit organiser chooses different disciplines to test their “box” of players) and combines into a single score.

The complexity of a Crossfit scoring algorithm and multiple player categories is fully supported using Rise.

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The recent Liege Throwdown CrossFit leaderboard on Rise

When you combine this with Rise’s advanced privacy features that allow patients to control their own data, to choose whether to appear on the leaderboard as identified, anonymous or not to appear at all, you have a powerful tool.

Rise provides a tool for clinicians, therapists and coaches to create a score card for their patients to opt into and track their personal journey to better health.

We’re looking forward to seeing more healthcare programs on Rise.global.

New: Join the conversation feature for every Rise board

We’ve added a small new feature to every Rise board – it’s called “Join the conversation“.

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Any Rise Board manager can now add a social platform section to the About page explaining how and where to join the online conversation about the board.

The conversation channel could be something as simple as a Twitter hashtag to use when discussing the board, a what’s app group invite URL or a dedicated Facebook Group.

One of the perennial issues with any new network like Rise is deciding what parts of the overall experience happen on our site (platform features) and what happens elsewhere (application features).

This feature represents a clear step in the application direction. While Rise lets you build a social graph around success tracking, we won’t be offering further community features for your 4C discussions (cheering, celebrating, commiserating and calibrating) – we’ll leave that to the dedicated social  apps that do that better.

In this update, we’ve provided integration initially for Twitter hashtags, Facebook groups and raw URLs which we show on your board’s about page. Over time we’ll surface the choice of social platform and channel elsewhere in the audience and player experience.

If there’s another social platform you’d like to see deeper support for then let us know.

 

What is a Rise Board?

A Rise “Board” is the atomic unit of Rise.global.

You can “follow” a board, “join” a board to become a player on it and you can of course create and manage your own board.

But what is a board really?

The term “board” originates as a way of combining the facets of:

  • a leaderboard (a list of players ranked by score)
  • a scoreboard (a place to see the score)
  • a dashboard (a place to see your current stats)

A Rise Board is a combination of all of these but at its core it is a shared way of calculating, keeping and sharing the score.

On each board everyone is scored in the same way. Each board can only have one Score Algorithm – the scoring rules applied to make a score for each player.

We cannot do otherwise, you cannot meaningfully compare two players who are scored using different rules.

So, if the score algorithm is fixed, what is flexible?

  • a Rise Board can have multiple inputs – called Data Sources. For example, a Rise Board could collect data from Twitter, Facebook and Salesforce, and combine the results into one score for each player.
  • a Rise Board can have multiple outputs – called Output Channels. Rise results can be distributed across Twitter, Email, or embedded on a Web page.
  • a Rise Board can have multiple Players. As long as all the players are being scored in the same way, they can all appear on the same Rise Board.
  • you can store results for different time periods on the same board (e.g. weekly and month releases)
  • a Rise board can be subdivided into different leagues and divisions (so generating multiple leaderboards)

When you log in to Rise you’ll see the term “Board” everywhere – a list of boards in the public gallery, your list of boards that you are playing in and a list of boards you are managing. That’s because boards are what the Rise user interface lets you manage.

It’s also how Rise is priced – per board. Not per player or per manager, per board.

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Each board on Rise is logically separate from any other board.  Inside each board we have:

  • the list of players on that board (whether included or excluded)
  • current data entries for those players
  • all “releases” of the board (calculated scores for a specific period)
  • the board settings that determine how the board is released and viewed

So now when you are asked the question “what is a Rise Board” hopefully you have the answer – a shared way of calculating, keeping and sharing the score.

 

 

What is Success Tracking?

Success Tracking is a “Fitbit for work” approach for individuals and teams to self-optimise.

Our insight is that regular feedback alone can motivate behaviour change, especially when it’s something you care about. “Your score is 68% and you’re ranked 12th among your peers” – that’s meaningful and spurs change.

The benefit of a success tracking program is that when individuals and teams review past performance and optimise future behaviour as a result, both they and the organisation they work for continuously improve.

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The success tracking approach is consists of the following key principles:

Player Opt-in

Since the only person you can change is yourself, a success tracking program achieves true ownership by asking players to opt-in, or at the very least gives them the ability to opt-out!

Positive Scorekeeping

We only count what we want more of. This allows us to recognise great performance and show players how to win.

Data Storytelling

Data + Stories = Emotional Resonance.  A simple story like: “You’re up 3 places this week” is instantly engaging, far more than looking at a dry list of just numbers.

Single Consolidated Score

A single score simply communicates whether performance has been good or bad and allows instant comparison with others. Metric weighting allows tracking of multiple behaviours.

Regular Feedback Loop

Sending results directly to the player on a regular basis, e.g. a weekly score that lands in their inbox, creates a call to action week in, week out.

Intrinsic Reward

By tracking success and self-optimising, a player can get better at the activity they themselves want to excel at.  Adding incentives only distorts the motivation of the players: it encourages gaming for the sake of a prize.

Business Benefits

If business objectives are woven into the metrics being tracked, then players, who achieve success themselves, will also be delivering against organisation goals.

How to provide success tracking tools to your team

If you’re interested in how success tracking can work for you and your organisation, then please contact us and request the “7 steps to deliver success tracking in your team or organisation”.

7 Key factors to consider when Choosing a Corporate Wiki

This is a guest post by Robin Singh.  Robin is a Technical Support Executive with a combined experience of 6 years. He is well acquainted with various Knowledge base tools and is currently associated with ProProfs. In his free time, Robin enjoys reading and traveling

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Choosing a wiki for your business organization is one of the best decisions you can make as they are time-effective and will help you streamline your operations. For instance, if you need to email some important information to a number of people within your workplace, you can easily inform everyone concerned by putting all the information in your corporate wiki. This is just one of the numerous uses of a corporate wiki.

One of the most significant benefits that a wiki offers is increased efficiency and productivity, as it can be updated by multiple users in real-time, which eventually improves communication and collaboration.

In order to choose the right wiki software for your business organization, there are some key factors that you need to consider, so read on to find out what they are.

  1. Choose a Software Delivery Model for Your Needs

There are three software delivery models when it comes to choosing and managing a corporate wiki, and they include – on-premises wiki, a hosted wiki (SaaS) and an appliance wiki. If you go for an on-premises wiki, you are choosing to install the software on your own and store all of your data on your own servers. On the other hand, if you go for a hosted wiki, your wiki software vendor will store your data on their servers.

The third software delivery model is a combination of the first two models. It is a popular option as you don’t have to tackle the installation of your wiki as your solution provider will do it for you while the data remains stored on your servers.

  1. Authenticate Your Corporate Wiki Users

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The authentication of users is important because everyone with access should know who exactly made every single edit to your corporate wiki. Also, it will enable you to grant access to some of your wikis only to a small group of people for instance group of executives. Therefore, your corporate wiki should enable user authentication to verify the user’s identity and it can be achieved by a single sign-on  (SSO) or LDAP (Lightweight Directory Access Protocol).

  1. Communicate with Your IT Department

Communicating with your IT department is crucial if you choose an on-premises software delivery model, because they can tell you exactly what needs to be done in order to successfully install your corporate wiki. They certainly have the right knowledge for choosing the right wiki software for your company and they know what kind of server storage you will need. Hence, it is best to consult the IT team.

  1. Eliminate the Risk of Mistakes

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How many times have you edited a document and made a mistake that caused all of your added content to be completely lost? The same problem can happen with a corporate wiki as well, hence selecting the right wiki software will enable you to save each and every edit without any possible glitch taking place.

You need to ensure the software will enable you to save and track all the changes made to your wiki so that you can restore every previous version of an edited document in case the content gets lost.

  1. Track Every Change Made to Your Corporate Wiki

How can you track all the changes made to your wiki in real-time? It is simple. The notifications can come in handy here. Therefore, you need to make sure you enable notifications and monitor every change that occurs. One can achieve that either by enabling email notifications or really simple syndication (RSS). RSS feeds are an effective way to keep track of the changes to your wiki as well.

Another precise way to track changes in your wiki is through external API. Tracking options are essential in keeping everything under the tab. Success tracking tools like Rise.global offers great insights to track your changes and progress. The real time tracking options and critical reporting and analytics can keep you on top of your game and offer insights to improve your team coordination even further.

  1. Tag Your Documents and Make Your Wiki Easily Searchable

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The most important feature of an effective wiki is its search capability. Hence, you need to make sure your corporate wiki has a powerful search option that can help the users to find exactly what they are looking for within seconds. This is especially important when your wiki grows in size, as it can be difficult and downright stressful to find relevant information.

If you choose to include tags in your documents, it will help your wiki become easily searchable and ensure users are able to instantly find any page they are looking for. However, you should avoid general tags, such as “sales” and “marketing” because, otherwise, tagging won’t be of any help when you scale your business and create a number of new documents.

  1. Add as Many Useful Features as You Can

The more features you add to your corporate wiki, the more effective it would actually be. If the users find it helpful, your wiki will help them achieve their goals faster. One of the excellent and pretty useful features you could add to your wiki is multilingual support, as it can help users overcome language barriers when communicating and collaborating with those users who speak different languages.

Also, you can add the feature of attaching documents and provide a widget for making your wiki instantly accessible via your personalized web page. There are a lot more features you can consider adding to your corporate wiki, so ensure the wiki software you choose enables you to add those features most important for your business.