Organizational Citizenship is a great area to focus HR gamification efforts. It covers all those ‘outside work’ activities that make a team great but aren’t remunerated within a normal pay package and so a reputation based incentive, like a leaderboard, can really work.
Organizational Citizenship Behaviors are voluntary acts outside the normal day job, that benefit either the organization or a co-worker.
It strikes me that this is a great target for an HR leaderboard – highlighting staff who show the greatest organizational citizenship.
To make this work you would simply need a reporting system so that managers and staff can give each other points for any great behaviors in the week.
I suggest this can easily be achieved within Leaderboarded by giving the manager the ability to give each other points in Leaderboarded (using a Manual score variable source) combined with a Twitter source to track tweets about the business by staff (“Said good things about your employer in front of others”). A commonly agreed score system, number of points per behavior, would be needed as well as perhaps caps for each behavior to prevent gaming of the system.
Here’s a comprehensive list of behaviors:
|Benefits the Organization|
|Drove, escorted, or entertained company guests, clients, or out-of-town employees.|
|Helped co-worker learn new skills or shared job knowledge.|
|Helped new employees get oriented to the job.|
|Used own vehicle, supplies or equipment for employer’s business.|
|Offered suggestions to improve how work is done.|
|Offered suggestions for improving the work environment.|
|Came in early or stayed late without pay to complete a project or task.|
|Volunteered for extra work assignments.|
|Tried to recruit a person to work for your employer|
|Worked weekends or other days off to complete a project or task.|
|Brought work home to prepare for next day.|
|Volunteered to attend meetings or work on committees on own time.|
|Said good things about your employer in front of others.|
|Gave up meal and other breaks to complete work.|
|Volunteered to work at after-hours or out-of-town events.|
|Benefits a Co-worker|
|Helped co-worker with personal matter such as moving, childcare, car problems, etc.|
|Picked up or dropped off co-worker at airport, hotel, etc.|
|Covered a co-worker’s mistake.|
|Lent a compassionate ear when someone had a work problem.|
|Bought Girl Scout cookies or other fund raising items from a co-worker (or their child).|
|Lent a compassionate ear when someone had a personal problem.|
|Lent money to a co-worker.|
|Lent car or other personal property to co-worker.|
|Changed vacation schedule, work days, or shifts to accommodate co-worker’s needs.|
|Helped a less capable co-worker lift a heavy box or other object.|
|Brought candy, doughnuts, snacks, or drinks for co-workers.|
|Gave a written or verbal recommendation for a co-worker.|
|Went out of the way to give co-worker encouragement or express appreciation.|
|Defended a co-worker who was being “put-down” or spoken ill of by other co-workers or supervisor.|
(List taken from Fox and Spector’s Organizational Citizenship Behavior Checklist (OCB-C))