How one realty client uses leaderboards to track success across their business

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This is an interview with Kevin Welch on how he uses Rise boards to motivate seller behaviour in his direct reports.

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Hi Kevin, great to meet you, tell us a little bit about your role and what you do?

Hi, Toby, it is a pleasure to meet you as well. I am the Inside Sales Manager here at the Keri Shull Team – Optime Realty. I manage a team of 4 that acts as our calling team with a primary responsibility to book appointments for our outside sales agents. Along with managing them, I am responsible for database management, tracking and accountability which is why I became interested in Rise.

How are you using Rise right now? i.e. whose success are you tracking?

I am using rise to track different leaderboards for different departments in our company. We are tracking buyer ratified contracts board, seller ratified contracts board, an Inside Sales appointment total board, and then we created a greatness tracker board that combines a few different activities we feel contribute to success.

What are your players aiming to achieve with Rise?

Our players are aiming to be at the top of their respective boards.

Have you noted any successes so far?

It has created healthy competition because the agents don’t want to be at the bottom and they are all striving for the top of the list.

How do you share the scores each time you update your board?

Every time I update the boards, I screenshot the board and paste the image into a powerpoint to present weekly in our team meetings.

Excellent, thanks Kevin, we look forward to hearing how your teams go from strength to strength!

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