We’ve spent this month rewriting the entire knowledge base and upgrading our Helpdesk ticketing system.

Have a look and tell us what you think at https://help.rise.global

Hello everyone

Trying to save you time both learning the Rise software and using it – here’s what’s changed this month – all changes are to the scorebook admin interface.

New

• Onboarding tour for all admins – you’ll see this only once

• Weekly Sales Leaderboard as a new scorebook option

• New Sales category for scorebooks

Improved

• Onboarding alerts are simplified for new scorebooks
  
• The icons on the Score Algorithm page are tidied up and will show either + if weight>1 and the ranking algorithm is sum or % for a relative ranking algorithm They show as a . if weight=0.
  
• The Bulletins list is tidied up, the bulletin name is clickable and shown in bold
  
• Interim bulletins are renamed “provisional” – these are any bulletins created before the end of the score period.
  
• Scorebook admin is now to a green button for easier spotting when viewing your current bulletin as an admin
  
• View scorebook is renamed View Last Bulletin for clarity
  
• New time options when creating a new bulletin – in particular Next Period – it works out what the dates of the next bulletin should be.
  
• Dashboard is simplified right down. It now only shows tips before you create your first bulletin, otherwise it just shows the latest bulletin you’ve created. If you miss anything it was helping you with previously then let Toby know!
  
• Rename Player Collector as Player Source (reverting to original)
  
• Rename Subscriber as Follower (reverting to original)

Removed

• Reports has been moved from the main menu to Expansions under settings

• Unneeded board privacy settings have been removed

• Unneeded description field for TV theme has been removed

Any problems or questions please holler.

Toby, Nick and Paolo

Heya, it’s been a bit of long time coming as we started this product update back in November – so a one month sprint turned into two. There was an interim release but I’ve saved the notification until today.

There are lots of visual changes in this update which may be noticeable to your audience – please check your scorebooks for any breaking changes and edit accordingly. Overall you shouldn’t notice a great deal of change save that it’s all a bit tidier!

ADDED

Added a field to add your LinkedIn Profile URL
Added crumb trail to all themes for easier navigation
Added about text below the header on all themes except Claro
Added “this is latest bulletin / not latest bulletin” switcher
New different terms of service for players and administrators

REMOVED

Removed About page from all themes except Claro
Remove ability to pick about page as home page.

CHANGED

The displayed scorebook name above the leaderboard now includes the bulletin name after it. e.g. from “Platforms” to “Platforms Week 4”. This change will affect the embedded widgets as well.
Change Followers to Subscribers
Changed Join us to just Join
Meta tag changes and tighter canonical URLs
Now shows the leaderboard page number
Updated new player profile image size
Updated with new splash image size for Chrome and Riverbox

BUG FIXES

Fix bug which meant you couldn’t edit your website URL
Fix bug so movement views hide the player image if chosen
Make sure view bulletin as a table refers to players rather than entries.
Support to allow custom field values to be passed through to board description and into theme fields – this allows you to have store custom images (e.g. banner adverts) and display them in theme or in the description.
Fix bug where it was showing the wrong player scorecard on old bulletins
Fixed bug player profile images not showing on their profile

Cosmetic changes across the whole site and app to keep the width of the user interface to a maximum 1760px width, no matter how wide the viewing monitor.

The exceptions to this are:

• Claro theme remains fluid
• TV leaderboard still uses the whole monitor

This month’s update continues our theme of tidying up the scorebook settings panel.

ADDED

• Created a new settings section called “Expansions” – added Teams, Custom Fields, Badges and Insights to this section.
• Added new scorebook categories for fundraising and gaming
• Also added link to the infinite gamification book to the welcome email

MOVED

• Split up Share section into three sections – display, notify and export
• Moved the collective goal feature out of the chrome theme settings, made it a platinum feature and gave it its own settings page. It now works on other themes too.
• Moved follower settings from join settings into its own settings panel
• Moved link to list of followers from reports to expansions
• Renamed TV theme as Big Screen TV theme

FIXED

• Fixed bug with view bulletin as a table
• Use term scorecard in metric settings page for channel visibility

REMOVED

• Removed unnecessary sub nav on TV settings and Widget settings