The pace of change in our digital world is super fast.
Change might mean new business processes, new tools or simply a renewed focus on performance in a key area.
With change coming thick and fast, that means change management budgets are increasingly stretched – more change initiatives but the same pot of cash.
That means change managers have a problem: there sometimes isn’t the time or resources to run a full scale change management program with face to face training and above the line communications campaigns.
In digital change there are no 3 month long lead times, changes can sometimes be quite literally overnight.
For change managers that means they need solutions to accelerate their change management programs.
Many are turning to automation to help with the heavy lifting.
We are calling these new tools #ChangeTech. Examples include rise.global the scorecard platform and kinetik, a digital card game. They cost less than a face to face coach or trainer and can be deployed globally within hours instead of weeks. Perfect for organisations with staff distributed across the country and the planet!
Using rise.global as a ChangeTech tool
Using a rise.global scorecard for your change program requires little more than a connection to the internet, a list of staff and access to activity data.
The score is then automatically calculated each week for each user of the program and delivered to them as a personal scorecard. The scorecard shows their progress in achieving the objectives, the change over time, and crucially, their relative ranking with peers.
One organisation that has already trail-blazed rise.global as a ChangeTech tool is data-driven marketing and loyalty analytics firm Aimia.
Nathalie Maslia, Global Organisational Change Management Consultant at Aimia said, “With the increased digitisation of business, change tends to happen faster and more often across enterprises. This can mean that, when there is a need for change, the budget to communicate and bed down change is tight.
“As part of our transition to Microsoft Office 365 across Aimia, we used a rise.global scorecard to communicate adoption of key O365 and Sharepoint behaviours to our staff. Each participating staff member received a personal score showing their progress in achieving the key behaviours we had identified within a short period of time. What could have taken months in terms of awareness and adoption was achieved in weeks.
Another advocate of using automation to accelerate change management is Mike Quindazzi, Managing Director at PwC:
“I am keen to see business leaders adopt social media to build their digital presence and engage in the marketplace. Sharing insights in ways that builds trust is critical to the future of relationships and business development. Leveraging scorecards and leaderboards in ways that help “automate” part of the change management process can be an effective and productive way to aid the process. Adding this element of gamification helps to increase not only user adoption but also expertise on use of the platforms. “
In this growing age of automation it’s no surprise that change management itself should have automated tools to help it do it’s work. We hope to see more #ChangeTech innovation in due course.
McKinsey & Co. research showed that successful execution of change management can boost ROI on an initiative by 143% – now with ChangeTech solutions like rise.global that automate some of the process, more teams will be able to use change management as they seek to embrace and thrive in a world of rapid digital change.