Further to a great talk by Stephanie Morgan (Gamification Sucks) I want to focus on the compulsion loop game mechanic.
The Compulsion Loop is core to many game designs. It explains an in-game virtuous circle that keeps players engaged.
The loop comprises three stages each enhancing the next stage, like Escher’s never ending staircase, players keep on improving.
Here’s a classic game compulsion loop:
Players start by killing a monster, this enables them to win gold which allows them to buy stuff which allows them to kill more (and bigger) monsters and so on.
The compulsion loop is core to most games, and the best ones have multiple compulsion loops. For example Elite provided different loops depending on how you wanted to play the game – as a trader your loop was to buy goods, sell them at a profit and then use the profit to upgrade your ship. While if you chose to play as a pirate, you were more concerned with stealing from others rather than buying.
How can we include a compulsion loop in our classic management leaderboard?
In our imaginary management leaderboard we have leaderboarded the team across several variables. Let’s take the customer support use case and imagine we track total resolutions, number of quick resolutions and resolution feedback rating to contribute to the final leaderboard score.
If we release this leaderboard weekly to the customer support team, what is the compulsion loop we are in effect implementing?
I think the recognition gained by resolving cases well and doing well on the leaderboard leads to promotion opportunities. When the time comes to promote someone to be a manager – the leaderboard is a natural place to look to find the best performers.
Just as in the monsters-gold-stuff in-game compulsion loop, the promotion offers the opportunity to do more of the core activity – in this case resolving more cases (rather than killing bigger monsters) by managing a team.
So we can see, the compulsion loop is available to be used in the gamification of work but it is likely to be already enshrined in existing HR practice – it just won’t be called the compulsion loop!
For gamifiers at work this might mean ultimate responsibility for your gamification initiatives must sit with HR. We avoid consulting our HR team with our employee gamification initiative at our peril.